SPECIFICATION OF PRODUCTS

Our products have complete cosmetic documentation, have dermatological tests, are manufactured on the basis of GMP compliant, are registered in the CPNP database and are subject to control by the State Sanitary Inspection. Cosmetics have not been tested on animals. The composition is 100% vegan.

We have used brown algae-based extract as an emulsifier for some time, the batches of which are very different and sometimes form a thick gel, and at the other time liquid. The shampoo recipe is the same and not changeable. The products are registered so there can be no modification, the density is determined by the batch of algae-based extract. Color – each batch of herbs differs in the time and place of harvest, which affects the different color of the plant-based extract.

Individual batches of creams may differ slightly in color, consistency and smell. This is dictated by the changing nature, place and time of harvesting of plants and resins. The recipe is not changeable.

Individual batches of creams may differ slightly in color, consistency and smell. This is dictated by the changing nature, place and time of harvesting of plants, resins and algae. The deodorant separates into two parts, this is a natural phenomenon, the product should be shaken before use.

Individual batches of creams may differ slightly in color, consistency and smell. This is dictated by the changing nature, place and time of harvesting of plants, resins and algae. The paste is served in glass containers with a pump according to zero waste. There is a problem with drawing the paste at the end of the packaging. In this case, untwist the packaging, throw away the tube and draw the product directly from the packaging with a teaspoon / spatula. Owing to this, we are able to keep glass packaging and not use plastic.

FREQUENT QUESTIONS

Payment can be made via fast payments Przelewy24, PayPal or by traditional transfer and by courier (choosing payment on delivery).

Orders are sent via DPD courier.

Shipping cost by DPD courier in Poland:

  • payment on delivery – PLN 18
  • prepayment – PLN 15

Delivery time is between 1-2 business days.

Shipping cost abroad after prepayment:

Countries: Austria, Belgium, Czech Republic, Denmark, Estonia, the Netherlands, Lithuania, Luxembourg, Latvia, Germany, Slovakia, Ukraine, Hungary.
Shipping cost: PLN 65 (up to 3kg), PLN 117 (up to 10 kg),PLN 132 (up to 20 kg).

Countries: Bulgaria, Finland, France, Liechtenstein, Romania, Slovenia, Switzerland, Sweden, Great Britain, Italy.
Shipping cost: PLN 102 (up to 3 kg), PLN 125 (up to 10 kg), PLN 145 (up to 20 kg).

Countries: Bosnia and Herzegovina, Croatia, Greece, Spain, Ireland, Norway, Portugal, Serbia.
Shipping cost: PLN 65 (up to 3kg), PLN 117 (up to 10 kg),PLN 132 (up to 20 kg).

Our products are made freshly – lead time approx. 7 days

Orders are dispatched every Thursday.

The products are sensitive to temperatures, we avoid storing them in warehouses.

For VAT payers, there is a possibility to issue an FV. Requests for issuing an FV are made by checking the appropriate icon when completing the Order Form or upon Registration.

The order may be changed or canceled until the status of this order changes to “In Progress”.

Please contact us to clarify this situation.

E-mail: trawiaste.naturalnie@gmail.com

Complaints are dealt with immediately, no later than within 14 days.